Our returns policy is in accordance with your rights and our statutory obligations under S.1. No. 484 of 2013. Therefore, as you have purchased online you have a right of cancellation. The cancellation period expires 14 days from the day on which you, as a consumer, acquires physical possession of the goods.
In order to avail of the right to cancel you must inform us of your decision to cancel the contract before the expiry of the cancellation period. You can do this by contacting us at email@example.com and make an unequivocal statement setting out your decision to cancel the contract.
In the event that you do decide to return the goods you will be responsible for the cost of returning the goods and diminished value of the goods. The goods should be returned without undue delay and not later than 14 days on which you informed us of your decision to cancel the contract.
We will return all payments received from you in relation to the returned product once we have taken possession of the returned goods or you supply evidence to us that you have sent the goods back.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com for more information.
Process of Returning Purchased Goods:
To return your product purchased via our online store, please contact us at firstname.lastname@example.org for further information.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.